Student relationships can’t be built on impersonal system generated emails and communications – but we understand advisors can’t simply pull out their personal cell phone and text message a student. With this in mind, we’ve developed a powerful communications vehicle to drive your student success efforts. GradesFirst Conversations combines personalized communication methods with secure transfer and real-time documentation to create an optimized engagement experience for both the student and the advisor.
Main Benefits
Put Your Message in Their Hands
Students simply don’t check their email as much as they should. Whether through text, email, phone, or Facebook, GradesFirst Conversations makes sure you get your message to them by using the method students prefer.
Talk Both Ways
Students and support staff often feel like they’re typing into a black hole when attempting to reach each other through mass email or text alerts. GradesFirst eliminates “no-reply” style communication and enables two-way conversations.
Secure Communication
Communicating with students through Facebook or text message can cause privacy concerns. GradesFirst provides you with unique, private communication credentials and provides full FERPA compliance.
Capture Every Conversation
Conversation Capture provides complete and detailed documentation of all conversations between support staff and students – from the content of each text message, to the duration of each phone call.
Features to improve success
- Two-Way Texting
- Click-to-Call
- Targeted Communications
- Communications Routing
- Conversation Capture
- Facebook Integration
- FERPA Compliant
I have found GradesFirst uncomplicated and literally painless to use…I love the instructor-student communication afforded by this software.